SportDex Privacy Policy

1. Who We Are

CognizeaTech Limited (“Cognizea,” “SportDex,” “Company,” “we,” “us,” or “our”) is the operator of the Service and the controller of personal information processed under this Policy unless otherwise stated.

Our contact details are:

CognizeaTech Limited
3500 South Dupont Highway
19901, Dover, Delaware, USA
Email: support@sportdexapp.com

2. Categories of Personal Information We Collect

Depending on how you use the Service, we may collect the following categories of information:

• Account and profile information. Name, username, email address, login credentials or sign-in tokens, profile details, and preferences.
• Content you submit. Card photos, scans, collection entries, catalog edits, comments, messages, marketplace listings, offers, support requests, and other user-generated content.
• Marketplace and transaction information. Order history, listing details, offers, purchase and sale records, shipping information, payout information, dispute information, and transaction status data.
• Payment-related information. Subscription status, billing identifiers, payment tokens or processor references, receipts, refund status, and app store purchase data. We generally do not store full payment card numbers.
• Identification inputs. Images, scans, camera permissions, and related metadata needed to provide card identification or matching functionality.
• Device, internet, and technical information. IP address, approximate location, device identifiers, operating system, browser type, app version, language, time zone, crash logs, diagnostics, and log data.
• Usage information. Screens viewed, features used, sessions, clicks, searches, watchlist or collection actions, subscription events, and interactions with marketplace or catalog tools.
• Advertising and attribution data. Advertising identifiers, campaign parameters, install attribution, referrer data, and related analytics data where enabled by your device settings or permissions.
• Communications. Emails, support communications, survey responses, and notifications preferences.

3. Sources of Information

We collect information:

• directly from you;
• automatically from your device and use of the Service;
• from app stores and payment processors;
• from analytics, attribution, anti-fraud, and infrastructure providers;
• from shipping, payout, or support partners used to operate marketplace functions; and
• from other users where they interact with you through transactions, messaging, or shared content.

4. How We Use Personal Information

We may use personal information for the following purposes:

• to create, maintain, and secure accounts;
• to operate the Service and provide identification, catalog, collection, and marketplace functionality;
• to process subscriptions, purchases, payouts, refunds, and support requests;
• to host, display, index, moderate, and improve user-generated database content and listings;
• to personalize app content, recommendations, and user experience;
• to analyze usage, improve product features, develop new tools, and diagnose bugs;
• to send transactional messages, service notices, legal notices, and, where allowed, marketing communications;
• to detect, investigate, and prevent fraud, abuse, policy violations, intellectual property infringement, and security incidents;
• to enforce our Terms, resolve disputes, and comply with legal obligations; and
• to protect the rights, safety, and property of Cognizea, users, and third parties.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Service providers and processors. Cloud hosting, analytics, customer support, crash reporting, security, communications, infrastructure, fraud prevention, shipping, and marketplace support providers.
• Payment and app-store partners. Payment processors, payout providers, app stores, and subscription infrastructure providers.
• Other users. Where necessary to complete marketplace transactions or display user-generated content, profiles, listings, messages, reviews, or shipping-related details.
• Advertising and attribution partners. Where used, for campaign measurement, attribution, anti-fraud, and permitted advertising activities.
• Professional advisors and authorities. Lawyers, auditors, insurers, regulators, courts, law enforcement, or others when required or permitted by law.
• Corporate transaction participants. In connection with a merger, acquisition, financing, asset sale, bankruptcy, or similar transaction.

We do not sell personal information for money. However, some disclosures involving advertising identifiers, analytics data, or similar identifiers may be considered “sharing” or “targeted advertising” under certain U.S. state privacy laws.

6. Advertising, Analytics, and Similar Technologies

We and our partners may use cookies, SDKs, pixels, local storage, APIs, and similar technologies to remember preferences, keep you signed in, measure traffic and performance, attribute installs or purchases, understand engagement, prevent fraud, and deliver or measure marketing.

Depending on your device settings and applicable law, you may be able to limit advertising tracking through platform controls such as Apple’s App Tracking Transparency choices, iOS or Android ad settings, cookie settings, browser controls, or other privacy tools.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining accounts, completing transactions, honoring legal or contractual obligations, resolving disputes, preventing fraud, enforcing our agreements, and maintaining business and tax records.

Retention periods vary depending on the type of information, the sensitivity of the data, legal requirements, whether the data is tied to active marketplace records, and whether continued retention is needed for security, audit, or dispute purposes.

8. Your Privacy Rights

Depending on where you live, you may have rights to:

• know or access the personal information we hold about you;
• correct inaccurate information;
• delete personal information, subject to exceptions;
• receive a portable copy of certain information;
• opt out of targeted advertising, certain profiling, or certain sharing disclosures;
• withdraw consent where processing is based on consent; and
• appeal a privacy-rights decision where applicable law provides an appeal right.

To submit a privacy request, email support@sportdexapp.com. We may need to verify your identity before processing a request.

9. U.S. State Privacy Disclosures

Residents of certain U.S. states, including California and other states with consumer privacy laws, may have additional rights. Subject to applicable law and exceptions, those rights may include access, correction, deletion, portability, opt-out rights, and the right not to receive discriminatory treatment for exercising privacy rights.

9.1 Categories and purposes

In the preceding 12 months, we may have collected the categories of personal information described in Section 2 for the purposes described in Section 4 and disclosed them to the categories of recipients described in Section 5.

9.2 Sensitive personal information

We do not use or disclose sensitive personal information for purposes that would trigger a standalone right to limit its use beyond the purposes permitted by applicable law, except where we later provide separate notice.

9.3 California “sale” / “share” concepts

We do not sell personal information for monetary consideration. We may disclose identifiers, internet or device activity information, and similar data to analytics, attribution, or advertising partners in ways that may be considered sharing for cross-context behavioral advertising under California law.

10. EEA/UK Legal Bases

If you are located in the EEA or UK, we process personal data under one or more of the following legal bases:

• Performance of a contract when processing is needed to provide the Service, maintain your account, or complete transactions you request;
• Legitimate interests such as product improvement, analytics, fraud prevention, security, enforcement, and communications about the Service;
• Consent where required, such as for certain marketing or device-permission-based processing; and
• Legal obligations where processing is required by law, regulation, or valid legal process.

11. International Transfers

We are based in the United States and may process or store information in the United States and other countries. If you use the Service from outside the United States, your information may be transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction.

Where required by law, we use appropriate safeguards for international transfers, such as contractual protections or other recognized transfer mechanisms.

12. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Marketplace functions are intended only for adults who are 18 years or older. If you believe a child under 13 has provided personal information to us, contact us and we will take appropriate steps.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

14. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the “Last updated” date. Your continued use of the Service after the effective date means the updated Policy applies to your continued use, to the extent permitted by law.

15. Contact Us

If you have questions, privacy requests, or complaints about this Privacy Policy or our privacy practices, contact:

CognizeaTech Limited
3500 South Dupont Highway
19901, Dover, Delaware, USA
Email: support@sportdexapp.com